91 N.Y.2d 648 (1998)
An insurer’s failure to inform its insured of settlement negotiations is a factor a jury can consider when determining if the insurer acted in bad faith by failing to settle a claim within policy limits.
Summary
This case concerns an insurer’s potential bad faith in refusing to settle a claim. A 14-year-old, David Smith, was severely injured after being hit by a car. Smith sued both the driver and Jay Brody, whose truck obstructed Smith’s view. The jury found Smith and Brody equally liable. General Accident, Brody’s insurer, with a $500,000 policy limit, did not settle. A subsequent jury awarded Smith $1.1 million. Smith, as Brody’s assignee, then sued General Accident for bad faith. The court instructed the jury to consider if General Accident informed Brody of settlement offers. The jury found bad faith, but the Appellate Division reversed. The New York Court of Appeals reversed the Appellate Division, holding that the jury could consider whether the insurer kept its insured informed during settlement negotiations as evidence of bad faith.
Facts
David Smith was severely injured when struck by a car after his view was obstructed by Brody’s delivery truck. Smith sued both the driver of the car and Brody. General Accident insured Brody with a $500,000 policy. The jury found Smith and Brody each 50% at fault for the accident. Despite Smith’s significant injuries, General Accident’s highest settlement offer was $300,000. Smith’s injuries included fractures, a collapsed lung, eye injuries, and brain damage resulting in an eight-day coma and permanent cognitive impairment. Brody testified that General Accident did not keep him informed of settlement negotiations, including Smith’s offer to settle for the policy limits. The insurer’s own claims manual instructed representatives to keep insureds informed of settlement negotiations when liability might exceed policy limits.
Procedural History
Smith sued Brody and the car driver, securing a verdict of $1.1 million against Brody. Brody assigned his rights against General Accident to Smith. Smith then sued General Accident for bad faith refusal to settle. The trial court found for Smith. General Accident appealed. The Appellate Division reversed, holding that the jury charge incorrectly stated that General Accident had a duty to advise Brody on settlement negotiations. Smith appealed to the New York Court of Appeals.
Issue(s)
Whether a jury, in determining an insurer’s bad faith refusal to settle a claim, can consider the insurer’s failure to inform its insured of settlement negotiations and offers.
Holding
Yes, because evidence of an insurance company not informing its insured of settlement negotiations is a factor the jury is entitled to consider in a bad faith claim.
Court’s Reasoning
The Court of Appeals reasoned that an insurer can be liable for bad faith refusal to settle. This stems from the implied covenant of good faith in all contracts, including insurance policies. A conflict arises when settlement offers approach policy limits; the insurer wants to minimize costs, while the insured wants to avoid excess liability. To prove bad faith, the insured must show the insurer acted with “’gross disregard’ of the insured’s interests”. The court noted that most jurisdictions allow juries to consider whether the insurer kept the insured informed of negotiations. While the court acknowledged that prior cases suggested an insurer has no unqualified duty to inform its insured of settlement offers, the court distinguished those cases. The court stated, “If an insurer acting in good faith would ordinarily keep its insured informed of settlement negotiations then the failure of an insurer to do so could raise the inference that the insurer is acting in bad faith by failing to provide its insured with settlement information, regardless of the insurer’s legal obligations.” Here, Smith presented evidence that the insurance industry standard, and General Accident’s own policies, required keeping the insured informed when liability might exceed coverage. The court emphasized that this factor was only one of many the jury considered in assessing bad faith, concluding that it was appropriate evidence for the jury to consider. The court reversed the Appellate Division and reinstated the trial court’s judgment.