De Long v. City of Buffalo, 59 N.Y.2d 302 (1983)
When a municipality establishes a special emergency service, accepts a call for assistance, and assures the caller help is on the way, it creates a special relationship with the caller and has a duty to exercise ordinary care; failure to do so can result in municipal liability.
Summary
Amalia De Long called 911 during a burglary. The complaint writer negligently recorded the address and dispatched police to the wrong location. Despite officers reporting no such address, no follow-up was initiated. De Long was later found stabbed and died from her injuries. Her estate sued the City of Buffalo and Erie County. The court held that by creating the 911 service and assuring De Long help was coming, the municipality established a special relationship, creating a duty of care. The court also addressed the admissibility of expert testimony regarding the monetary value of a homemaker’s services in wrongful death cases, finding such testimony admissible.
Facts
Amalia De Long called 911 reporting a burglary at her home at 319 Victoria Boulevard in Kenmore, NY. The Erie County complaint writer incorrectly recorded the address as 219 Victoria Avenue in Buffalo. The Buffalo Police Department dispatched officers who found no such address and reported that the highest number on Victoria Avenue was 195. The dispatcher cleared the call without further investigation. De Long was found stabbed and later died. Erie County and the City of Buffalo jointly operated the 911 service; the call was routed to Buffalo Police headquarters and handled by a county employee. Standard procedures for address verification were not followed.
Procedural History
De Long’s husband, as executor, sued the City of Buffalo and Erie County. The trial court found both defendants 50% liable, awarding $200,000 for conscious pain and suffering and $600,000 for wrongful death. The Appellate Division affirmed the judgment, with two justices dissenting on the damages award. The defendants then appealed to the New York Court of Appeals.
Issue(s)
1. Whether the establishment of a 911 service and the assurance of assistance to a caller creates a special relationship between the municipality and the caller, thus establishing a duty of care.
2. Whether expert testimony on the monetary value of a housewife’s services is admissible in a wrongful death action to determine pecuniary damages.
Holding
1. Yes, because by creating a special emergency service, accepting the call, and assuring help was on the way, the municipality established a special relationship with the caller, giving rise to a duty to exercise ordinary care.
2. Yes, because expert testimony can help clarify an issue calling for professional or technical knowledge beyond the ken of the typical juror and aid the jury in evaluating the housewife’s services and dispelling the notion that what is provided without financial reward may be considered of little or no financial value in the marketplace.
Court’s Reasoning
The Court reasoned that this case differs from those where municipalities are generally not liable for failing to protect the public from criminal acts. Here, the municipality established a special emergency service intended to be more efficient than normal police services. The victim was encouraged to use this service. The affirmative assurance that help was on the way created a justifiable reliance, potentially influencing the victim’s decision not to seek other assistance. The court cited Florence v. Goldberg and Garrett v. Holiday Inns as examples of municipalities being held liable for voluntarily assumed duties. The Court quoted Moch Co. v. Rensselaer Water Co.: “If conduct has gone forward to such a stage that inaction would commonly result, not negatively merely in withholding a benefit, but positively or actively in working an injury, there exists a relation out of which arises a duty to go forward.” The court stated, “In this case the decision had been made by the municipalities to provide a special emergency service which was intended and proclaimed to be more efficient than normal police services… In addition, and most significantly, the victim’s plea for assistance was not refused. Indeed she was affirmatively assured that help would be there ‘right away’… it cannot be said as a matter of law that this assurance played no part in her decision to remain in her home and not seek other assistance. Unfortunately, it only increased the risk to her life.” Regarding expert testimony on the value of a housewife’s services, the Court determined that while jurors possess general awareness of these services, they lack knowledge of their monetary equivalent. Expert testimony can aid in evaluating these services, dispelling the misconception that non-compensated services have little financial value. The court emphasized that the admissibility of expert testimony lies within the trial court’s discretion.